How can we help?
Write to us any time — we answer every message, usually within one business day.
Common questions
How do I cancel my subscription? +
Subscriptions are managed by Apple: open Settings on your iPhone → tap your name → Subscriptions → Binaura → Cancel. Cancellation takes effect at the end of the current billing period.
How do I get a refund? +
Refunds for App Store purchases are handled by Apple. Go to reportaproblem.apple.com, sign in with your Apple ID, and request a refund for the Binaura purchase. We can't process refunds directly.
How does the free trial work? +
New users get a free trial with full access. If you don't want to continue, cancel at least 24 hours before the trial ends and you won't be charged.
The sound isn't playing — what should I check? +
Make sure your device isn't in Silent Mode, the volume is up, and no other app holds audio focus. If the issue persists, restart the app and write to us — we'll dig in.
How do I restore my purchases on a new phone? +
Install Binaura, sign in with the same Apple ID, and your subscription restores automatically. If it doesn't, tap Restore Purchases in Settings inside the app.
How do I delete my account and data? +
Email support@binaura.app from the address linked to your account and we'll delete your data in accordance with our Privacy Policy.